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Onward

Onward

Onward is a complete customer retention platform that turns CX from a cost center into a profit center — at zero cost to your brand. We help brands deliver an Amazon-like experience without absorbing the expense.

About

Onward was built to bring the power of Amazon to DTC brands. From our Prime-like order upgrade which provides an enhanced customer experience to our stack of SaaS-free software that powers and unifies the entire post-purchase experience (loyalty, order tracking, order editing and returns apps), we make brands more profitable and durable.

The Solution

Prior to Onward, all the issues that arose from post-purchase were the responsibility of the brand. Without a Prime-like equivalent to smooth out the issues related to shipping and quality-related issues, brands were forced to make a decision as to whether be customer-friendly or be profitable. With Onward, DTC brands no longer need to make this choice. They can have the best of both worlds and drive meaningful profit and repeat revenue at the same time at no cost. Our state-of-the-art software is included and powers the entire customer experience and allows brands to adapt their cx policies to each individual customer instead of a one-size-fits-all approach.

Use Cases

01

Amazon-like Post-Purchase Experience

Deliver an Amazon-like experience (Prime-like order upgrade) without absorbing the expense.

02

Streamlined Cross-Border Operations

Use Portless to handle lean, direct-to-consumer fulfillment while Onward powers and unifies the post-purchase experience (tracking, editing, returns).

03

Profitable Customer Experience

Turn CX from a cost center into a profit center by utilizing Onward's zero-cost platform alongside Portless's efficient supply chain.

04

Unified Loyalty & Returns

Offer a seamless and adaptive customer experience from loyalty to returns without additional software overhead.

Interested?

Talk to the Portless partnerships team

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Onward

+ Portless for your stack, our team can connect you with the right people.

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